QUICK FAQ
ACCOUNT INFORMATION
Refer to your Account Dashboard to update your account information, change your password or any customer specific information. Please proceed to your customer account and follow the instructions, your Account Dashboard has a multitude of information regarding your purchases, orders history, subscriptions, address book and more.
SHIPPING & DELIVERY
All orders are shipped via USPS (United States Postal Service). Orders typically ship within 1-2 business days, excluding weekends and holidays. Promotional sales items may take 3-5 business days to process. You will be notified if takes longer to ship.
Standard FREE Shipping for all US orders
International Shipping
Economy Shipping for all orders $14.98
TN SALES TAX
TN sales tax of 9.25% will be applied to orders shipped to any address in the State of Tennessee. Your purchase total will reflect the tax total added as a separate entry. Please note Gift cards purchases are not not taxable till used.
RETURNS & EXCHANGES
If you're not happy, then neither are we, so in order to expedite this RA Request for you please email us requesting a Return RA#. Please indicate reason for return.
Upon receipt of your form submission, we will immediately contact you with the steps necessary on how to return the item(s) to our address, we will email you once everything is processed and completed.
All return/exchange requests must be received within 14 days of the original shipment delivery date. All items must be returned to us in their original, unworn, unwashed, undamaged, and smoke-free condition. Items must be returned with their original tags and accessories (including removable belts, straps, etc.).
Promo Sale items, and FINAL SALE items cannot be returned or exchanged. We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and/or 20% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package as we are not responsible for lost return packages.
Returns/exchanges are processed within 7-10 business days upon receipt of the package. Refunds are issued back to the original form of payment or store credit. The buyer is responsible for all shipping fees on returned items. Original and return shipping fees are non-refundable. We will send you your new exchange order with complimentary standard shipping. Thank you for your patience.
PRIVACY & SECURITY
Thank you for visiting Sylviegabrielli.com (the “Website”). This procedures, privacy & security policy (the “Policy”) explains the information we collect about you, how we use the information, some of the security steps taken to protect the information, and the information you can review, revise and/or restrict our usage of this information, and other Sylviegabrielli.com procedures. This Policy is part of the Terms & Conditions of Use that govern the website and is binding on all website users. If you have any concerns about this Privacy Policy, you should immediately discontinue use of the website.
WHY WE DO WHAT WE DO
We believe that shopping with us is special since we strive to bring you some of the most exceptionally crafted and reasonably priced fashions available. We seek to provide unmatched customer care, and always do our best to provide that “something extra” to make sure every single customer fully enjoys their shopping experience and purchases.
OUR COMMITMENT & WEB POLICIES
We stand behind every purchase with our Customer Satisfaction Policy; if you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 14 days of purchase date, unless item is a 'FINAL SALE' product then a Store Credit will be created for you to use on our website, this Store Credit will be created as a refund replacement. Shipping and handling charges are non-refundable.
PROCEDURES TO REVIEW YOUR PERSONAL INFORMATION AND OPTION TO OPT-OUT
You can always update your personal information or opt-out of our mailing list. If at any time you would like us to update your information or you opt-out, contact customer service. Please be sure to include your email address, full name and mailing address. We collect information from our customers for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve shopping experience and to communicate about products, services, discounts and promotions. We collect information such as name, telephone number, email, postal address that you provide to us when you place an order with us. We may use this information collected online to process and fulfill your order.
DISCLOSURE OF INFORMATION
Sylviegabrielli.com does not share any information about it’s customers unless required by law. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. We use secure sites for any credit card processing procedures. Our site is verified SECURE SITE.
PAYMENT & PROCESSING
We accept Debit Cards, VISA, MasterCard, Amex & Discover credit cards. We also accept PayPal, Google Pay, and Apple Pay payments. Orders typically ship within 1-2 business days, excluding weekends and holidays. Orders placed during promotional sales may take 3-4 business days to process. Express orders placed after 11 AM PST will be shipped the following business day.
Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam folder or contact us for confirmation. If you need to exchange, cancel, or any other assistance with your order, please contact us immediately via email or phone. We will not be able to make change requests once your order is done processing or once it is shipped. We will not be able to make changes to your order via PayPal comments, you need to email us with your comments, questions or concerns.